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Billing & Subscription
What happens if my album is rejected? Will I receive a refund for my subscription?
I want to upgrade my plan. Do I need to pay the full amount to upgrade?
How do I cancel my account?
Where can I download a receipt of my purchase?
Where can I check the details of my plan?
When does my subscription renew?
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Copyright Policy and Related Issues
Inorganic Activity: Bot Farms and Inauthentic Play Counts
I received a copyright infringement warning from Instagram. What should I do?
Why can’t I withdraw my royalties?
My song was removed due to “abnormal streaming activity”. What does this mean?
The approval team has requested me to provide an authorization to distribute my content. What sort of document is considered valid?
It looks like I have a lot of plays in my artist analytics but my revenue doesn’t seem to be tracking with it, what gives?
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My Account
I want to grant a third party access to my account. How can I do this?
What is the OFFstep privacy policy?
Is my personal information safe?
I can’t access my account. I’m not receiving the OTP (verification code).
I forgot my password. How do I recover it?
How do I change my account password?
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