I can’t access my account. I’m not receiving the OTP (verification code).

If you’re not receiving the email with the OTP to access your OFFstep account, try these troubleshooting steps:

1. Check all of your email mailboxes, including spam, trash, updates, etc. Look for the subject line “Verification Code.”
2. Check if your mailbox is full and cannot receive new messages. 
3. Add the email no-reply@offstep.com as a safe email on the security tools of your email settings. Your server may be blocking our emails.

Note that each OTP code is valid for only  5 minutes. If you do not use your code in time, you will have to log in again and request a new code.

If you tried these steps and still haven’t received the verification code, please contact support@offstep.com with your account email for further assistance.

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