Updated 4 months ago

Why can’t I withdraw my royalties?

OFFstep may consider related royalties to be forfeit under the distribution agreement in the following two circumstances:

  • OFFstep determines that the royalties and the available balance on your account are the result of fraud or infringement upon third party intellectual property.
  • OFFstep receives an infringement claim regarding content registered to your account.

In these cases, the royalties will be used to refund third parties whose rights were infringed.

If you believe that we have withheld funds in error and need assistance, you can submit a ticket to our support team.

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