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  1. OFFstep Help Center
  2. Subscription

Billing & Subscription

  • What’s My Renewal Date?
  • If I upgraded my plan, will this affect my previous albums?
  • I upgraded my plan and have access to new tools. Is it possible to use them in content released in the previous plan?
  • How do I cancel my account?
  • Where can I download a receipt of my purchase?
  • Where can I check the details of my plan?
  • See all 13 articles

Copyright Policy and Related Issues

  • Inorganic Activity: Bot Farms and Inauthentic Play Counts
  • Another party has distributed my songs without authorization. How can I remove them?
  • I received a copyright infringement warning from Instagram. What should I do?
  • Why can’t I withdraw my royalties?
  • The approval team has requested me to provide an authorization to distribute my content. What sort of document is considered valid?
  • My song was removed due to “abnormal streaming activity”. What does this mean?
  • See all 12 articles

My Account

  • I want to grant a third party access to my account. How can I do this?
  • I can’t access my account. I’m not receiving the OTP (verification code).
  • I forgot my password. How do I recover it?
  • How do I change my account password?
  • How can I access my backups?
  • What is the OFFstep privacy policy?
  • See all 7 articles
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