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OFFstep Help Center
Distribution
Digital Platforms
My track is not linked to my Instagram Music profile.
Why was my music blocked (muted) on Facebook?
Apple Digital Masters (formerly Mastered for iTunes – MfiT)
Distributing Your Music
How long does it take for my music to show up on digital platforms?
How can I track the status of my release?
What price will my music be sold for on platforms that allows music purchasing
Will my music be sent to all OFFstep partners?
Why is my content being blocked on TikTok?
How many minutes of my track will be delivered to TikTok?
See all 9 articles
Managing My Music
How to find my album’s UPC and ISRC?
How do I get access to my artist’s profiles on the platforms?
I received a ticket or notification about the pending approval of my release. What should I do?
Editing an Album or Single Already Distributed on OFFstep
Can I change my release’s UPC and/or ISRC?
Can I transfer my album to another account?
See all 21 articles
Marketing Tools
How can I claim my Apple Music for Artists?
How do I claim my Official Artist Channel on YouTube?
What does each statistic on my pre-save/smart link mean?
How do I create promo art?
What’s a fan email list and how does it work?
I can’t request access to my S4A (Spotify For Artists)
See all 13 articles
YouTube
A topic YouTube channel was created using my artist name. How should I proceed?
How can I be part of the OFFstep Network?
I requested an official artist channel, but the wrong tracks have been added.
There are tracks in my Topic Channel and YouTube Music profile that don’t belong to me. What should I do?
I submitted an Official Artist Channel request, but it hasn’t been enabled yet. What should I do?
Why isn’t the name of my song displayed in the video’s description on YouTube?
See all 11 articles
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