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Welcome To OFFstep Support

For quick and easy solutions, search for your answers below.

If you need futher asssistance, you can open a support ticket (existing clients) or send us a message (new clients/login issues).
We usually respond within 1 business day.

  • Get Started
  • Distribution
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Featured Articles

  • How can I claim my Apple Music for Artists?
  • How do I claim my Official Artist Channel on YouTube?
  • Inorganic Activity: Bot Farms and Inauthentic Play Counts
  • Understanding the Monthly Analytics
  • When will I be paid for my sales and streaming?
  • When do shares (in and out) start being paid?
  • How to find my album’s UPC and ISRC?
  • How do I get access to my artist’s profiles on the platforms?
  • I received a ticket or notification about the pending approval of my release. What should I do?
  • Editing an Album or Single Already Distributed on OFFstep
  • Can I change my release’s UPC and/or ISRC?
  • Can I transfer my album to another account?
  • How long does it take for my music to show up on digital platforms?
  • OFFstep Content Guidelines
  • Why was my content rejected?
  • How much does it cost, and what tools does each plan offer?
  • How can I get OFFstep support?
Previously Viewed

Recently Added Articles

  • Payments
    How are the payments by the Streamings Platforms done?
  • Distribution
    How can I be part of the OFFstep Network?
  • Distribution
    How to add or remove managers on your YouTube channel?
  • Marketing Tools
    What does each statistic on my pre-save/smart link mean?
  • Marketing Tools
    How can I create and share Promo Art for my album?
  • Marketing Tools
    Can I edit my Promo Art?
  • Marketing Tools
    I can’t request access to my S4A (Spotify For Artists)
  • Marketing Tools
    Can I edit my Pre-Save/Smart Link?
  • Billing & Subscription
    Where can I download a receipt of my purchase?
  • Distribution
    Can I Upload Different Albums Under Different Artist Names?
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